1. How to Register

Step 1: Click on Create an account (located on the Top Left Menu)

Step 2: Fill in your detailsStep 3: Click on Register, YOUR ARE DONE.

2. How to Sign In

Step 1: Enter your username and password in the login box (located on the Top Left Menu)

Step 2: Click on the Log in button

3. How to Sign Out

Click on the “Log out” button located at the top left hand corner of your login window

4. What to Do If You Forget Your Username

Step 1: Click on the “Forgot your username?” link immediately below your login form

Step 2: Enter your email address you used when registering

Step 3: Click on “Submit”

* Your username will be emailed to the email address.

5. What to Do If You Forget Your Password

Step 1: Click on the “Forgot your password?” link immediately below your login form

Step 2: Enter your email address you used when registering

Step 3: Click on “Submit”

Step 4: A verification code will be sent to your email, copy the code (simply highlight it and press CTRL + C)

Step 5: Click on the URL link in the email to enter the verification code and proceed with resetting your password.

Step 4: To complete the password reset process, please enter a new password in the box provided. Re-enter it in the second box to confirm it

Step 5: Click on “Submit”

* You’ll receive this success message: “Reset password successful. You may now login to the site.”

6. How to Create a Phonebook Group

Step 1: Login to Contactal lbulk SMS

Step 2: Click on View Phonebook button located on the Message Menu

Step 3: Click on Add new group

Step 4: Enter the name for your new phonebook group

Step 5: Click on Create group

7. How to Add Numbers to Your Phonebook Group One by One

Step 1: Click on the View Phonebook button located on the Message Menu

Step 2: Click on Add a new user record to phonebook

Step 3: Enter the person’s name, his phone number, and click to select the phonebook group in which to store the name (the one you created)

Step 4: Click on Add new record

8. How to Add Multiple Numbers to Your Phonebook Group

Step 1: Click on the View Phonebook button located on the Message Menu

Step 2: To add numbers and names one by one, click on Add multiple numbers to phonebook

Step 3: Type the numbers and separate it with comma

Step 4: Follow the instruction in the box if you want to add names to the numbers

Step 5: Click to select the group

Step 6: Click on Upload multiple numbers

9. How to Upload Numbers to Your Phonebook Group

Step 1: Type the numbers in Notepad (Notepad is already installed on your computer. To access it, click on Start>> Click on All Programs>> Click on Accessories>> Click on Notepad)

NOTE: We recommend you put the phone numbers on separate lines this way:

08031285674

80852350956

08026674563

But if you choose to separate the numbers with comma, it’s still OK.

Step 2: Save it to your desktop or any location on your computer

Step 3: Click on the View Phonebook button located on the Message Menu at your left hand side

Step 4: Click on Upload numbers from file

Step 5: Click on Choose File and select the numbers you saved in Notepad

Step 6: Click on the Group box to select a group in which you want to store the numbers

Step 7: Click on Upload numbers

10. How to Edit a Group’s Name

Step 1: Click on the View Phonebook button located on the Message Menu at your left hand side

Step 2: Click on Edit a group’s name

Step 3: Click to select the group in the Select group box

Step 4: Enter the new name in the New Name box

Step 5: Click on Save

11. How to Delete a Phonebook Group & All Its Numbers

Step 1: Click on the View Phonebook button located on the Message Menu at your left hand side

Step 2: Click on Delete a group and all its records

Step 3: Click on the Select Group box to select a group that you want to delete

Step 4: Click on Delete

12. How to Send SMS

Step 1: Login to CONTACTALL SMS

Step 2: Click on Compose SMS located on the “Message Menu” at your left hand side

Step 3: In the compose window that appears, enter your Sender ID

Step 4: In the “Recipients” box, type the phone number you’re sending SMS to. If you’re sending to many numbers, you can either upload the numbers saved in notepad or choose a phonebook group you created

Step 5: Type your message in the “Type Message” box

Step 6: Click on the “Send SMS” button to send

13. How to Schedule Messages

Step 1: Follow Step 1 to Step 5 in the How to Send SMS above

Step 2: Then click on the More Options button.

Step 3: In the box that appears below, click to tick Schedule for delivery later

Step 4: In the new box that appears choose the year (in the ignore column), month, day, and time

Step 5: To schedule the message to be sent more than once, click on the Add another schedule date button and also choose the year, month, day, and time

Step 6: Then click on Send SMS

14. How to Cancel Your Scheduled Messages

Step 1: Click on Sent Messages

Step 2: Locate the scheduled message from the records on display (Tip: look for Pending under the status box) or to make it faster for you, type the word pending in the search box and select Status, then click on Search. When you do that, all scheduled message will be displayed.

Step 3: Click on Delete (the X icon after read and delivery report icons)

Note: If you need to reschedule the message, click on details, then copy and save the message and numbers so that you can use them to re-schedule the message

15. How to Save Your SMS Messages to the Draft Folder

Step 1: After you finish typing your message, click on the More Options button

Step 2: Enter a subject under the Save a copy as Draft box

Step 3: Then click on Send SMS

16. How to Save Recipients’ Numbers to Your Phonebook

Step 1: Compose your SMS as usual and enter the numbers to send it to

Step 2: In the Save recipients to Address Book Group box, select Create new group and enter a name to create a new phonebook group to save the numbers to or select Existing group to bring out a list of existing phonebook groups you’ve created before

Step 3: Click on Send SMS

17. How to Recharge Your contactall SMS Account

Please visit our Payment Options page for a detailed guide. Click on Payment Options on the horizontal Menu Bar

18. How to Recharge Your contactall SMS Account with Voucher

Step 1: Login to your CONTACTALLBULK SMS account

Step 2: Click on Load Voucher located on the Message Menu

Step 3: Enter the voucher code sent to your phone when you made payment

Step 4: Click on Submit

19. How to Transfer SMS Credit to Another Member

Step 1: Click on Personal Settings located on the Message Menu

Step 2: Click on Transfer SMS Units

Step 3: Enter the username of the member and the quantity of SMS units you want to transfer (only numbers are allowed; no comma)

Step 4: Click on Submit

20. How to Set Your Default Sender ID

Step 1: Click on Personal Settings located on the Message Menu

Step 2: Click on Edit Default Sender ID

Step 3: Enter the Sender ID in the box that appears

Step 4: Click on Update

21. How to View Your Transactions Records

Click on Transaction History located on the Message Menu